Discontinued Massage Chair Problems What Can You Do
I often get calls from massage chair owners who have a non-functioning chair looking to get their chair working again. I can usually help them if the massage chair brand is still in existence. But, therein lies the problem. Many of the calls I get have to do with massage chair brands that are not in the industry or brand companies who are not in business anymore…the US distributor of that chair model is either gone or they don’t carry massage chairs as part of their line-up anymore. They are discontinued massage chair brands.
That’s a real problem…and I hate to say it, but there isn’t much that can be done about the massage problems at that point.
Integrating Massage Technology To Perfectly Fit Into Your Life
Since 1977, Sharper Image had been bringing clever innovation to customers. Quality is evident in every detail from the high-grade materials and mechanics, to feature-rich programs and functions. Over the decades, the iconic Sharper Image massage chair has advanced, merging robotics with computer technology, to fit perfectly into your lifestyle.
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What Can I Fix On My Massage Chair
While a certified technician is your safest bet when diagnosing and servicing your massage chair, there are a few simple fixes you can perform at home. Before attempting any diagnostics or repairs, always be sure your massage chair is unplugged.
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Shipping Rates & Policies
All standard shipping is a curbside delivery service. This offer covers most items shipped by ground within the contiguous U.S. By curbside delivery, massage chairs will arrive in their original factory boxes unless otherwise mentioned. The trucking company will deliver the items to your driveway or entryway, and you will be responsible for entering them into your residence or business. Since massage chairs are heavy, you may require assistance from a friend or a family member.
Threshold Delivery: With threshold delivery mode, massage chairs will be delivered to the nearest ground-level entrance of the home, business, or apartment building.
White-Glove Delivery: With white glove delivery, massage chairs will be hand-delivered to your destination and assembled. Choose the shipping method as White Glove Delivery if you want the service.
All White Glove Services is a one-time, non-refundable service, nor do they cover any return service. Once the service has been signed off for completion of service, the delivery agent will not return to do further services that may not have been completed on their initial visit. It is vital for the customer to fully inspect and test the product before signing off on the completion of the service.
Sharper Image Massaging Lounge Chair Shiatsu With Heat
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This product is not eligible for coupons. However, you are able to earn and redeem Kohls Cash® and Kohl’s Rewards® on this product.
- SHIATSU MASSAGE – Whole back kneading massage with 12 Massage heads
- ADJUSTABLE CHAIR – The angle of the chair backrest is adjustable from 90 to 135 degrees
- REMOVABLE COVER- Cover and head pillow for seating comfort
- SOOTHING HEAT – Heat helps penetrate tired muscles in Your arches and soles making your massage even more soothing and relaxing
WHAT’S INCLUDED
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How To Troubleshoot Your Massage Chair
As with any piece of electronic equipment that experiences glitches, the recommended first step is to restart the machine. Consult your massage chairs manual and follow the reset instructions.
If the problem persists once youve reset your massage chair, its time to troubleshoot. Luckily, most massage chair manuals come with a helpful troubleshooting resource section.
Be aware that, if you are not familiar with machine repair, dismantling any part of your massage chair may void the warranty if you proceed without first contacting the retailer or manufacturer. Here are a few clues that may point to specific problem:
Symptom: The massage chair is making a clicking or popping noise, and the footrest does not close completely.
Problem: The scissors may be bent, broken, or loose.
Solution: The nut that holds the scissor parts together may need t be tightened if a scissor is bent or broken, it may need to be replaced.
Symptom: The massage chair appears crooked.
Problem: The seat pad may have been worn down through repeated use.
Solution: Replacing the seat pad will likely solve this problem.
Symptom: The massage chair motor runs, but the mechanism doesnt move.
Problem: Inadequate space between the massage chair and the wall may have put undue stress on the internal framework, causing the T-bar to become disconnected or the scissors to bend.
Symptom: The airbags do not inflate during a massage session.
Problem: The tubing for the air pump may be broken or disconnected.
Are All Massage Chairs Created Equal
Chair owners tend to think that all massage chairs are created equally, in that they think that chair parts are interchangeable from one brand or model to the next. Folks also tend to think that their chair doesn’t need any new parts…that it just needs to be fixed! Few and far between are the cases where a part is not needed to get a massage chair working again. Maybe a hose has become disconnected or some bolts and screws need tightening. But, from my long experience, a chair failure is usually related to a part failure.
When we get a call about a massage chair problem, and it’s a model that we don’t carry, whether it is discontinued or not, we always recommend that the customer call the retailer from whom they purchased their chair or, at the very least, the distributor of the chair if it s a direct-to-consumer sales model for that chair.
I know that many of these cheaper direct-to-consumer massage chair companies have very little in the way of customer support, let alone a healthy parts supply, but you really do have to try to reach them for troubleshooting of the problem or for getting needed replacement parts. I am familiar with one of these distributors who sell a chair for around $1500, and they don’t even have parts for their chair model at all, let alone any semblance of a good tech support department! They probably figure that at such a low price, the customer can just buy another massage chair!
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How To Find A Technician For Your Massage Chair
When your massage chair needs repairs, the best course of action is to contact the original manufacturer for guidance. Top-name brands like Infinity and Kyota have excellent customer support and service departments, so you can be confident youre in the best hands. A customer service representative can help you troubleshoot, provide technician resources or guide you if a replacement is the right solution.
You can also contact the original retailer for advice. Though massage chair retailers are not typically equipped to handle repairs, their customer service teams will likely be able to point you toward a nearby certified technician.
Complete Care Warranty Period
For In-Home service, Infinity Massage Chairs will arrange all covered parts deemed necessary to be sent to the consumer and, if necessary, an authorized service provider to repair the product at the customer’s residence, at no charge to the customer. If a particular part is no longer manufactured, Infinity Massage Chairs may replace your product with a similar product. Under no circumstances shall the retail replacement value exceed the original net price paid for the product. If you choose not to accept a replacement for your product, Infinity Massage Chairs is no longer responsible for making repairs under warranty coverage.
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Sharper Image Massage Chairs : 3 Year Residential Limited Warranty
Unlimited USA-based customer & technical support
3 Year structural framework warranty
No-cost replacement on covered parts for 2 years
Complete Care/No-cost parts & labor for 1 year
For In-Home service, Sharper Image will arrange all covered parts deemed necessary, to be sent to the consumer and, if necessary, an authorized service provider to repair the product at the customer’s residence, at no charge to the customer. If a particular part is no longer manufactured, Sharper Image may replace your product with a similar product. Under no circumstances shall the retail replacement value exceed the original net price paid for the product. In the event you choose not to accept a replacement for your product, Sharper Image is no longer responsible for making repairs under the warranty coverage.
Massage Chair Repair: Get Your Comfort Back
Massage chairs are built to last: Made from high-quality materials, they are easy to maintain and are designed to support regular use. But in the event of an issue, it helps to know where to turn for support. Luckily, the worlds leading massage chair manufacturers are equipped with excellent customer support teams that can answer any questions that may arise.
With some simple fixes and preventative maintenance, your massage chair can bring you comfort for years to come. The following is a guide to troubleshooting and addressing any issues your massage chair could be having.
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Discontinued Massage Chair Brands
Here is a list of some of the discontinued massage chair brands that have become obsolete since I began my involvement in the massage chair industry back in 2005:
popscreen.com
Inc, which is or was a very big company. These chairs were sold primarily through Costco and seemed to have a pretty good stake in the industry. From what I remember, they, along with Premier Massage Chairs, lost a $4.55M lawsuit to Human Touch regarding a trademark infringement by both companies.
I may have forgotten some other discontinued massage chair brands, but these are the ones we get the most calls about. If you are in this position of needing your chair fixed, but not being able to get connected with parts or support, I hope this information and these tips are helpful to you.
Dr. Alan Weidner
P.S. Give us a “Like” or “Share” and leave me a comment or question below to share what you learned or ask any questions, so other folks can benefit from this material.
Massage For Thehealth Of It
Massage can be a powerful tool to help you take charge of your health and well-being. There has been a great deal of research into massage therapy and its benefits. If you have a massage chair of your own, you can enjoy all of them, on a daily basis, in the safety and privacy of your own home. Daily massage can help you sleep better, improve cardiovascular health, manage lower back pain, and boost immunity. You owe it to yourself to live healthier, alleviate pain, reduce stress, and feel better.
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Massage Chair Store Is Here For You
High-quality massage chairs are designed with longevity in mind, and are built to deliver years of satisfaction. Massage Chair Store understands that a massage chair is an important investment, and our excellent warranty program is designed to give you peace of mind once you make your purchase. All of the brands we carry come with a guarantee of world-class customer support and service, all included in your purchase.
When you shop with Massage Chair Store, our team of certified massage chair specialists are here to guide you and ensure that your massage chair continues to deliver the highest-quality comfort.
David Figler, Executive Vice President of Product and Brand Management, brings over 35 years of experience in team development, strategic sourcing, product line creation and marketing to Infinity Massage Chairs. David utilizes his expertise in product development, product sourcing, leadership and strategy to develop premium top-of-the-line massage chairs and personal massagers, ensuring that all of Infinitys products are of the highest quality, meet all certifications and are socially responsible.
When To Call An Expert
There are some issues that even a handy massage chair owner cant fix. Heres when to call in backup:
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Sharper Image Massage Chair Replacement Parts
If a replacement is issued under the parts or structure warranty period, the consumer is responsible for shipping, duties, and brokerage fees related to the replacement.In case of shipping damage from our company to the delivery address of customer, replacement parts will be sent to the customer or a new unit based on a per case basis.It is filled with innovative technology, tailored to your bodys needs.It is filled with innovative technology, tailored to your bodys needs.
It is filled with innovative technology, tailored to your bodys needs.It is filled with innovative technology, tailored to your bodys needs.Just sit back, relax and let one of our massage recliners soothe away your stress.Moving side to side, up & down and in and out, the mechanism mimics the hands of a professional masseuse.
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Sharper Image Revival Massage Chair
Rejuvenate your body and mind with the full-body Revival zero gravity massage chair. This fully-automated massage chair comes with a range of convenient, easy-to-use choreographed programs to make getting a massage easier than ever. Begin with the Smart Body Scanning technology to detect body curves, shapes and sizes for a customized massage.
- Full Feature 4-Node Massage
- 8 Automatic Programs, Plus Quick Demo
- Built-In Lumbar Heating
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How To Know If Your Chair Needs To Be Completely Replaced
If you have repeatedly addressed small repairs yourself or have already had a technician service an issue and the problem persists, it may be time to replace your massage chair. If you are within the warranty and the type of issue is covered, you can get a replacement massage chair at no extra cost to you.
Here are some reasons to replace your massage chair:
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